A Brief Listing of Services We Provide

Operations Improvement
reducing costs, increasing service levels and customer (patient & physician) satisfaction, improving management effectiveness
and staff job satisfaction.

Clinical Effectiveness
reducing Length of Stay, lowering costs per case, reducing insurance denials and enhancing outcomes / quality.

Market Share Enhancement
increasing volumes from targeted sources / markets.

Central Scheduling
Data Analysis, Training Program Development, Improvement Project Design & Implementation


For a more complete description, download our Fact Sheet or Contact Us.
       Stages of Engagement:
        Each stage is a separate contract/decision for you to proceed:

Analysis: Typically a 1 to 2 week period in which the current situation is studied for potential improvement
and an improvement plan and ROI is developed.

       Project: A 3 to 6 month period in which the changes are designed/tested/installed, staff prepared and
change put in place while progress measurement is implemented.

       Follow-up/Monitoring: For 1 year after project completion, we receive the Weekly Operating Reports
and monitor trends while interacting with your management to understand details.  We make specific
recommendations for adjustments as needed.
Do you require customer service training for staff?  We recommend Wendy Leebov.
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Some of our clients:

NYC Health & Hospitals Corp

Montefiore Med Ctr, NY

UCSF Medical Center, CA

Thomas Jefferson Univ
Hospital, PA

Inova HealthSystem, VA

Methodist Hospitals, IN

Hackensack Med Ctr, NJ

Robert Wood Johnson Univ
Hosp, Rahway, NJ

Good Samaritan Hosp, MD

Union Memorial Hosp, MD

Bascom Palmer Eye Institute,
FL

Moses Taylor Hospital, PA

Riverview Med Ctr, NJ